Return of permanent records
Records on loan to agencies may be returned to State Records by DX, courier or in person. For security reasons, records must not be returned via post.
The return of an item to its location on the repository shelves is a service included in the retrieval fee and does not attract further charge.
Only records that have been formally transferred to State Records and issued by State Records for loan, may be returned. State Records will not accept records as returns that have not been formally transferred to State Records' custody.
Loan period is 90 days. If agencies need to retain a record for longer than 90 days, the agency must negotiate an extension before the end of the loan period.
When a loan becomes overdue, a notice will be sent to the relevant authorised agency user and a charge will be applied, as per State Records' regulated fees and charges. It is the responsibility of the authorised agency user to arrange for the return of the records to State Records, or for an extension of the loan.